Cancellation Policy

This Cancellation Policy explains how cancellations work on Meds&More before and after an order moves into fulfilment.

Effective date: 08 August 2026

1. Customer-initiated cancellation

• Before packing / dispatch: You may request cancellation from your order page or by contacting support. If the order has not been packed or handed to the courier, we will usually cancel and refund eligible amounts.
• After packing or courier handover: Cancellation is generally not available. You may refuse delivery in limited cases, but medicine return/refund eligibility remains governed by the Return Policy and may be declined for dispensed medicines.
• Prescription pending: If your order is awaiting Rx upload or pharmacist review, you may cancel before approval and dispatch; prepaid amounts for cancelled items will be refunded.

2. Cancellation by Meds&More

We may cancel all or part of an order if:

• payment fails, is reversed, or is flagged for suspected fraud;
• a prescription is invalid, unclear, mismatched, expired, or cannot be approved;
• the product is out of stock, recalled, expired, or otherwise unfit for supply;
• the delivery address / pincode is not serviceable for the ordered items;
• regulatory or pharmacy practice rules prevent fulfilment;
• pricing or catalogue errors make fulfilment commercially or legally inappropriate (in which case we refund amounts paid for cancelled items).

3. Prescription orders

Prescription medicines are subject to pharmacist review. Until review is complete, the order may remain on hold. If review fails and no compliant alternative is agreed, we cancel the affected Rx items and process a refund for those items. Non-Rx items in the same order may still ship if separable.

4. Refunds after cancellation

• Prepaid refunds are initiated to the original payment instrument after cancellation is confirmed.
• Typical visibility in your bank/card/UPI statement is 5–10 business days after initiation.
• If only part of the order is cancelled, we refund the corresponding item value and any shipping component that no longer applies under the offer rules.

5. How to request cancellation

1. Open Account → Orders and use the cancel action if still available; or
2. Email support@pharma.stickydrop.com with subject “Cancel order — [Order ID]” and reason.

You can also reach us via the channels on our Contact page.

6. Related policies

Return Policy · Shipping Policy · Grievance Redressal